Hotel Policy

Guarantee Policy

A credit card is required in order to guarantee reservation

Credit Cards Accepted

American Express, MasterCard y Visa.

Check-in:1:00 p.m.
Check-out:12:00 p.m.

Cancellation Policy

Must cancel within 24 hours prior to arrival date, in order to avoid fee charges.

No Show Policy

If No Show occurs, a one night stay fee will be charged.

Extra Person Policy

2 extra person per room allowed, fee charge is for $115.00 pesos per extra person in room.

Minors Policy
Minors are considered 12 years old and under.

Pet Policy:

No pets are allowed, sorry.

Oversold Policy

• In case the Hotel is oversold and cannot offer you the contracted service, to the client with a reservation from UNIVISIT, the Hotel by its own count will find adequate alternatives to supply the service contracted, that will meet or give better service than the original benefits contracted.

• The guest will be transported by the hotel to the new hotel.

• The guest will be permitted at least one phone call to his house or office.

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